Return & Refund Policy

1. Overview

At QuardCube Labs, we want you to be completely satisfied with your purchase. If you are not satisfied with a product you have purchased, you may return it in accordance with this Return & Refund Policy.

This policy applies to all physical products, electronics, and accessories purchased through our website or in-store at our Dar es Salaam, Tanzania location.

2. Return Eligibility

To be eligible for a return, the following conditions must be met:

• The item must be returned within 30 days of the original purchase date
• The item must be in its original, unused condition
• The item must be in the original packaging with all accessories, manuals, and documentation included
• You must provide a valid proof of purchase (receipt or order confirmation)
• The item must not show signs of physical damage, misuse, or modification

3. Non-Returnable Items

The following items are not eligible for return:

• Software licenses and digital products once activated or downloaded
• Gift cards and vouchers
• Custom-built or specially ordered products
• Items that have been physically damaged after delivery
• Consumable products that have been opened (e.g., ink cartridges, toners)
• Products with removed or tampered serial numbers
• Services that have already been rendered

4. Return Process

5. Refund Policy

6. Exchanges

We offer product exchanges within 30 days of purchase. To exchange an item:

• Follow the same return process outlined above
• Indicate the product you would like to exchange for
• If the replacement item is of higher value, you will be charged the difference
• If the replacement item is of lower value, the difference will be refunded
• Exchange items are subject to availability

7. Defective or Damaged Products

If you receive a defective or damaged product:

• Contact us within 48 hours of receiving the product
• Provide photos or videos of the damage or defect
• We will arrange a free pickup or provide a prepaid shipping label
• You may choose a full refund or a replacement product
• Defective products covered under manufacturer warranty will be handled according to the manufacturer's warranty terms

8. Warranty Claims

Many products we sell come with a manufacturer's warranty. For warranty claims:

• Check the product documentation for warranty coverage details
• Contact us with your order number and a description of the issue
• We will coordinate with the manufacturer on your behalf when possible
• Warranty repairs or replacements are handled per the manufacturer's policy

9. Cancellations

Orders can be cancelled before they are shipped:

• Contact us as soon as possible to cancel your order
• If the order has not been processed or shipped, a full refund will be issued
• If the order has already shipped, you will need to follow the standard return process

10. Contact Us

If you have any questions about our Return & Refund Policy, please contact us: